Refund & Delivery Policy

Last updated: 5/3/2026

Delivery Policy

Instant Digital Delivery

All StartOva products are delivered digitally and immediately upon successful payment:

  • Immediate Access: Download links are sent to your email within minutes of purchase
  • Multiple Formats: You receive ZIP files, GitHub repository access, and live demo links
  • Complete Package: Full source code, documentation, and setup instructions included
  • Unlimited Downloads: Access your purchases anytime from your email confirmation

What You Receive

🗂️ Complete Source Code

All HTML, CSS, JavaScript, and framework files with full commercial license

📚 Documentation

Setup instructions, customization guide, and deployment documentation

🚀 Live Demo

Working example of the website/app for reference and testing

⚙️ GitHub Repository

Access to the code repository for easy version control and deployment

Refund Policy

Understanding Digital Products

Due to the instant delivery and digital nature of our products, all sales are generally final. However, we want you to be satisfied with your purchase and offer limited refunds in specific circumstances.

When Refunds Are Available

✅ Valid Refund Reasons (within 7 days)

  • The downloaded files are corrupted or incomplete
  • The product doesn't match the description or demo
  • Technical issues prevent you from accessing the files
  • Duplicate purchase (same product bought multiple times)

❌ Refunds NOT Available For

  • Change of mind or buyer's remorse
  • Lack of technical skills to implement the code
  • Compatibility issues with specific hosting providers
  • Requests made after 7 days from purchase
  • Partial use of the product or after customization begins

Refund Process

To request a refund:

  1. Email us at support@startova.space within 7 days
  2. Include your order confirmation number and reason for refund
  3. Provide specific details about the issue you're experiencing
  4. We'll respond within 24-48 hours to review your request

Note: Approved refunds are processed back to the original payment method within 5-10 business days.

Before You Buy

To avoid disappointment, please:

  • Preview Thoroughly: Check out the live demo and feature list
  • Read Requirements: Ensure you have the technical skills or support needed
  • Check Compatibility: Verify the technology stack works with your hosting
  • Ask Questions: Contact us before purchasing if you're unsure about anything

Alternative Solutions

Instead of refunds, we can often help with:

🛠️ Technical Support

Help with setup, deployment, or basic customization questions

📖 Additional Documentation

More detailed guides or clarification on implementation

🔄 Product Exchange

Switch to a different product that better fits your needs

💡 Implementation Tips

Best practices and recommendations for your specific use case

Contact Us

We're here to help ensure your success with StartOva products. For any delivery issues, refund requests, or questions about this policy:

Email: support@startova.space

Response Time: Within 24-48 hours

Website: https://startova.space

Tip: Include your order number and specific details about your issue for faster support.